• Cart

    Privacy Policy

    Privacy Policy
    Last Updated: 21 July 2026

    1. Introduction
    Welcome to our Mobile Concierge Application ("TCI Mobile Concierge"). We value your privacy. This policy explains how we handle your personal data. It applies to all users in the Turks and Caicos Islands (TCI) and international visitors.

    2. Information We Collect

    We collect data to provide seamless concierge services.
    Information you give us:

    Identity Data:

    • Full name

    • Date of birth

    • Passport number (for excursions/rentals).


    Contact Data:

    • Email address

    • phone number

    • local villa or resort address.

    Financial Data:
    Payment card details (processed securely via third-party gateways).
    Profile Data:

    • Your preferences

    • Bookings

    • Dietary requirements

    • and feedback.

    Information collected automatically:
    Location Data:

    • Precise GPS coordinates to coordinate deliveries

    • Transport

    • Local recommendations

    Usage Data:

    • Device type,

    • Operating system,

    • And how you interact with our App.

    3. How We Use Your Information
    We use your data strictly for operational and legal purposes:

    • To manage your bookings, reservations, and itinerary.

    • To process payments and prevent fraudulent transactions.

    • To send real-time service updates and booking confirmations.

    • To comply with local TCI regulations, tax laws, and safety audits.

    4. Sharing Your Data

    We do not sell your personal data. We only share it with trusted partners to fulfill your requests:

    Local Vendors:

    • Transport companies

    • Tour operators

    • Restaurants

    • Villa managers.

    Payment Processors:

    • Secure third-party platforms handling your credit card data.

    • Legal Authorities: Only when required by Turks and Caicos Islands legislation or law enforcement.

    5. Data Security and Retention
    Security:
    We use industry-standard encryption (SSL/TLS) to protect your data.

    Retention:

    We keep your data only as long as necessary to fulfill your bookings and legal tax obligations.

    6. Your Rights

    Depending on your residency, you have specific rights regarding your data:
    Access: You can request a copy of the personal data we hold about you.
    Correction: You can update or fix inaccurate information directly in the App.
    Erasure: You can request that we delete your account and personal data, subject to legal retention rules.

    7. International Data Transfers

    Our App services visitors from around the globe. Your data may be transferred to and processed on servers located outside the Turks and Caicos Islands. By using the App, you consent to these transfers.

    8. Changes to This Policy
    We may update this Privacy Policy from time to time. We will notify you of any major changes by posting the new policy inside the App.

    9. Contact Us
    If you have questions about this policy or your data, contact our Privacy Officer at:
    Email: tcimobileconcierge@gmail.com
    Address: Leeward Highway, Providenciales, Turks and Caicos Islands